Terms of service

Last updated: 12 September 2026

1. Who you are buying from

These terms apply to every order placed through shopsakena.com. The seller is Sakena. You can contact us at support@shopsakena.com, 24 hours a day.

2. Where we sell

We sell and deliver within the United Arab Emirates only. Orders with a delivery address outside the UAE cannot be accepted.

3. Eligibility

You must be at least 18 years old to place an order.

4. How a contract is formed

Product listings are an invitation to order, not a binding offer. When you complete checkout you are making an offer to buy, and the contract is formed when we send you an order confirmation by email. If a product turns out to be unavailable, or a price is clearly wrong, we may decline the order and will refund you in full.

5. Prices and payment

The price shown at checkout is the final amount you pay, inclusive of delivery and any applicable taxes. Payment is taken in full at checkout using the card and wallet methods shown there. We are not responsible for currency conversion fees or other charges applied by your own bank or card issuer.

6. Delivery

Orders ship from inside the UAE, are dispatched within 1 business day and are delivered within 1–3 business days, as set out in our Shipping Policy. These are estimates rather than guarantees. Risk in the goods passes to you when you, or someone you have nominated, takes delivery.

7. Returns

You may return your order within 30 days of delivery for a full refund, and we pay the return shipping. Full details, including how to start a return and how our fit guarantee works, are in our Refund Policy.

8. Product information and intended use

Sakena underwear is an absorbent, reusable garment designed for light bladder leaks. It is not a medical device and is not intended to diagnose, treat, cure or prevent any medical condition. If you experience heavy leaks, pain, a sudden change in bladder control, or any symptom that worries you, please speak to a healthcare professional.

Absorbency figures and product descriptions are based on our own testing and describe typical performance. Individual results vary with fit, activity and body.

9. Care instructions

To keep the product working as intended: rinse in cold water after wearing, machine wash cold in the washing bag provided using a mild detergent, and hang to dry. Do not use bleach, fabric softener or a tumble dryer. Damage caused by not following these instructions is not a manufacturing fault.

10. Consumer rights

Your rights under UAE Federal Law No. 15 of 2020 on Consumer Protection apply in full, including the right to have a defective product repaired, replaced or refunded. Nothing in these terms reduces those rights.

11. Our liability

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable, or for business losses. Nothing in these terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, or under your statutory consumer rights.

12. Your use of this site

All text, images, logos and design on this site belong to us or our licensors, and may not be copied or used commercially without our written permission. You agree not to interfere with the site, attempt to gain unauthorised access to it, or use it for anything unlawful.

13. Marketing messages

If you opt in to emails or SMS, you can unsubscribe at any time using the link in any message, or by emailing support@shopsakena.com.

14. Changes to these terms

We may update these terms. The version that applies to your order is the one published at the time you placed it.

15. Governing law and disputes

These terms are governed by the laws of the United Arab Emirates, and the courts of the UAE have jurisdiction over any dispute.

If something goes wrong, email support@shopsakena.com first — most issues are resolved quickly. If we cannot reach agreement, you may file a complaint with the UAE Ministry of Economy through consumerrights.ae or on 600 522 225, or with the economic department of your emirate.