Contact Us
Write to us directly at support@shopsakena.com — we're here for you 24 hours a day, 7 days a week.
The conversation stays between you and us, and we publish nothing from it. Ask about sizing, use, your order — anything.
Track your order
Every order ships with tracking. You can follow your parcel any time on our Track Your Order page.
Returns & size exchanges
Every order comes with our 14-day guarantee — free returns in the first week, AED 20 in the second, and free size exchanges throughout. To start a return or a size exchange, send your order number (and the size you need, for an exchange) to the same address — details on the Fit Guarantee page.