Shipping policy

Last updated: 12 September 2026

Free shipping

Shipping is free on every order.

Where we ship

We ship within the United Arab Emirates only.

Discreet packaging

Your order arrives in an opaque bag. The contents cannot be seen, and nothing on the outside names or describes the product. The bag carries only the Sakena name.

Processing and delivery time

Orders ship from our warehouse inside the UAE and are dispatched within 1 business day. Delivery takes 1–3 business days from dispatch, anywhere in the Emirates.

Orders placed at the weekend or on a UAE public holiday are processed on the next business day.

Every order is sent with tracking, and you will receive the tracking link by email.

Delivery can occasionally take longer for reasons outside our control, such as weather, carrier delays or unusually busy periods. If your parcel has not arrived within the estimated window, email support@shopsakena.com and we will chase it.

No duties or extra charges

Your order ships from inside the UAE, so the price you pay at checkout is final. There are no customs charges, import duties or handling fees on delivery.

Wrong or incomplete address

Please check your address carefully at checkout, and include your building or villa name, apartment number and emirate. If something is wrong, email support@shopsakena.com immediately and we will correct it if the parcel has not yet been dispatched.

Parcels returned to us because of an incorrect address will be reshipped at no cost to you once we have the right address.

Lost parcels

If your tracking has not moved for several days, or your parcel has not arrived, email us with your order number. We will chase the carrier and, if the parcel is lost, send a replacement or refund you in full.